Refund policy

RETURN AND REFUND POLICY

Last Updated: November 3, 2026

At Coronation Herbals, we maintain strict hygiene and quality standards for all our herbal, cosmetic, and personal care products.

Due to hygiene and safety reasons, products once delivered cannot be returned or exchanged unless they meet the eligible return conditions mentioned below.

1. Return Eligibility

Customers can request a return within 5 days from the date of delivery only under the following circumstances:

The product received is damaged.
The product is leaking.
The product is expired.
An incorrect product has been delivered.

To be eligible for a return:

The product must be unused and unopened.
The original plastic seal must not have been opened or tampered with.
The product must be in its original packaging.
You must provide the order receipt or proof of purchase.
You must contact us within 5 days of delivery.

Products that have been used, opened, or whose original plastic seal has been broken are not eligible for return, except where required by applicable law.

2. How to Request a Return

To initiate a return, please contact us at:

Email: manchandaherbalproducts@gmail.com

Please provide the following information:

Your order number.
Product name.
Reason for return.
Clear photographs or videos showing the damage, leakage, expiry date, or incorrect product received.

Please do not send any product back without receiving return approval and instructions from our team.

If your return request is approved, we will provide instructions regarding where and how to return the product.

Return Address:

Coronation Herbals
Plot No. 4, Rani Jhansi Road,
Jhandewalan, Delhi – 110055, India.

3. Damaged, Defective or Incorrect Products

Please inspect your order immediately upon delivery.

If you receive a damaged, leaking, expired, defective, or incorrect product, contact us within 5 days of delivery.

We will review your complaint and, if eligible, arrange an appropriate resolution, such as a replacement or refund, in accordance with applicable laws and our return policy.

4. Non-Returnable Products

Due to hygiene and safety reasons, the following products are not eligible for return:

Products that have been opened or used.
Products with broken or tampered plastic seals.
Products returned after the 5-day return period.
Products that are not in their original packaging.
Products without valid proof of purchase.
Products ordered correctly and delivered in good condition.
Sale items and gift cards, except where required by applicable law.

5. Exchanges

Exchanges are considered only for eligible cases involving damaged, leaking, expired, defective, or incorrectly delivered products.

Any approved exchange will be subject to product availability.

6. Refunds

Once your returned product is received and inspected, we will notify you whether your refund request has been approved or rejected.

If approved, your refund will be processed to your original payment method, wherever possible.

Refund processing time may vary depending on your bank, payment provider, or financial institution.

If you have not received your approved refund, please contact us at:

**manchandaherbalproducts@gmail.com**

7. Cancellation Policy

Order cancellation requests must be submitted as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may not be possible.

For cancellation requests, please contact our customer support team.

8. Contact Information

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us:

Business Name: Coronation Herbals